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Zendesk Admin (Light Agent)
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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Yes to all of this!
Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!
댓글 보기 · 2020년 4월 27일에 게시됨 · Zendesk Admin (Light Agent)
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We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful.
댓글 보기 · 2019년 8월 26일에 게시됨 · Zendesk Admin (Light Agent)
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