Abed Islam
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투표 수30
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플랜 수35
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Abed Islam님의 최근 활동-
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If your dashboard/tab exceeds 20,000px height, your PDF (probably image, too) export will have all its widgets' aspect ratios skewed to fit 20,000. So if it's a 30,000px height dashboard, the PDF w...
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How can I recreate one-touch tickets in the Ticket updates dataset?
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I want to emulate Tickets dataset reports within the Ticket updates dataset. What is the exact formula for Agent replies? In the Ticket updates data set, if I try the below where the updater role i...
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Nicole Saunders Any chance of getting this on the roadmap now? Seems reasonably requested.
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+1
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I just submitted a support ticket for this. My agents and I no longer have the Talk icons in the Support suite and this is not the first time this has happened. Previously we just reconfigured ever...
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How to reset SLA metrics based on changes in a ticket's priority?
답변함Hello, I'm on the Enterprise plan and have different SLA's first reply time and resolution time metrics based on a ticket's priority. We often find tickets that come in that we first assess as High...
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Thank you, Jimmy, for the upvote. I originally posted this in April 2020, it is now December 2020, 8 months later, so I've enough experience to provide an update. Due to this issue combined with th...
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Help House's Ticket Mentions ("Zendesk Mentions" above) no longer works due to a change in Zendesk's backend and will be taken off their listing (I was told this by their customer support when I as...
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Ability to paste images when "Require authentication to download" is turned on
The "Require authentication to download" is required for HIPAA-compliant setups. At present, it robs agents the ease of copy/pasting images into their editor. Yet, whether the agent or the end use...