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Andy Dyer

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 3월 16일

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님의 최근 활동 Andy Dyer

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댓글Viewing and using dashboards

This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.

댓글 보기 · 2022년 3월 16일에 게시됨 · Andy Dyer

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댓글Service Level Agreements (SLA), macros, and CSAT

Is anyone else seeing higher rates of bad ratings now?  The last couple of weeks are 2x normal and there is no obvious explanation.  It does seem like this problem happens inconsistently almost.

댓글 보기 · 2021년 12월 06일에 게시됨 · Andy Dyer

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댓글Live chat agent guide

Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever.  With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day

댓글 보기 · 2021년 10월 11일에 게시됨 · Andy Dyer

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댓글Service Level Agreements (SLA), macros, and CSAT

We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.

댓글 보기 · 2021년 1월 26일에 게시됨 · Andy Dyer

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커뮤니티 댓글 Q&A - Reporting and analytics

Following as I have same issue

댓글 보기 · 2018년 12월 12일에 게시됨 · Andy Dyer

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커뮤니티 댓글 Feedback - Voice (Talk)

+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available

댓글 보기 · 2018년 9월 27일에 게시됨 · Andy Dyer

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커뮤니티 댓글 Feedback - Ticketing system (Support)

We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply.  Even when we set it to Pending, it still is waiting for our reply instead of "periodic update".

댓글 보기 · 2017년 12월 20일에 게시됨 · Andy Dyer

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

+1 would love to be able to change status either from Agents page or the "view all" team members.

It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible.  We've found that idle time doesn't work for us when we're chatting from Zendesk, lots of accidental logouts.

댓글 보기 · 2017년 12월 20일에 게시됨 · Andy Dyer

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