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Andrea Rodriguez (CD Baby)
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 9월 23일
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님의 최근 활동 Andrea Rodriguez (CD Baby)
Andrea Rodriguez (CD Baby)님이 에 댓글을 입력함
Hi Katarzyna!
If you'll have me, I'd love to participate in the research. I have a lot of feelings about Guide and its collaboration tools.
댓글 보기 · 2023년 1월 12일에 게시됨 · Andrea Rodriguez (CD Baby)
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Is dynamic content supported in the alias? We have titles that are translated to support our languages but it seems that it's not showing up.
댓글 보기 · 2022년 5월 24일에 게시됨 · Andrea Rodriguez (CD Baby)
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Is there a way to always include the same articles when the answer bot fires? For example, we have an article of top 10 viewed articles and we'd like that to be included in the list each time. Is that possible?
댓글 보기 · 2022년 5월 24일에 게시됨 · Andrea Rodriguez (CD Baby)
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I'd like to know if there is a way we can request to have a column added "to" email address. I'm finding that there are quite a few of legit tickets getting caught in spam and since it's very hard to search through all those tickets, I'm finding I have to spend almost have an hour pulling them out even though I get reports every hour.
If we had the "to" address column, I'd be able to sort by "to" email and unsuspend in bulk.
댓글 보기 · 2022년 5월 18일에 게시됨 · Andrea Rodriguez (CD Baby)
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Well, this is disappointing. Part of the reason I encouraged one of our teams to create a brand new brand in ZD was for the issue with the forms.
William Grote
The workaround we currently use is creating a macro that acts as a template for all new (outgoing/proactive) tickets. So we click the + ticket and apply the macro called "New Ticket" and it applies the appropriate brand, the appropriate form and assigns the ticket to the agent. Other than that, all outgoing/proactive macros for this team have the brand and form within the macro.
댓글 보기 · 2022년 5월 17일에 게시됨 · Andrea Rodriguez (CD Baby)
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I wholeheartedly agree with this.
We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumbersome to have to create three content blocks per article and that's only if we have one content block. Sometimes, we can have as many as 4-5 content blocks per one article.
Not only that, we have to update all content blocks in English, then publish and update Spanish then publish and finally Portuguese and publish. A feature that was supposed to save us a lot of time, ends up tripling (at the very least) the amount of time it takes for us to update articles in all languages at the same time. Additionally, training someone to do this, also takes time. If they miss a step, either a content block won't get updated, the article will be out of date, or a language will be out of date.
댓글 보기 · 2022년 5월 05일에 게시됨 · Andrea Rodriguez (CD Baby)
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Is there any update on the ability to just have one content block get translated across all articles? We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumbersome to have to create three content blocks per article. Not only that, we have to update all content blocks in English, publish and update Spanish, publish, then Portuguese and publish.
댓글 보기 · 2022년 5월 04일에 게시됨 · Andrea Rodriguez (CD Baby)
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Hi Christine,
I spoke with a ZD expert regarding a similar issue (we're multi-brand and the "wrong" default email address was showing up on the incorrect brand) and she mentioned that there is a way to have a default email for each group. I haven't tried it because, for us, this is a future state but it all lies within the Select an email address app settings. I think you'll want to play around with the settings "Default email address for groups" and "Email addresses by group". You'll need each group ID for those. Sorry I couldn't get you additional details since I haven't tried it yet.
댓글 보기 · 2022년 4월 20일에 편집됨 · Andrea Rodriguez (CD Baby)
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Is there a way to mark a ticket as spam, but not suspend the user? Our clients are musicians and often send us their newsletters or tour announcements which we want to be marked as spam, but if they send us a support ticket via the webform from the same email address, we want to be able to receive that. I recall that this was a feature that was possible before, did this recently get updated?
댓글 보기 · 2022년 4월 12일에 게시됨 · Andrea Rodriguez (CD Baby)
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Andrea Rodriguez (CD Baby)님이 에 댓글을 입력함
Hi Monica, yes! That is really helpful! I think I'll be able to navigate what I need now, thanks so much!
Related unrelated, does anyone know why when a new user is created, it applies that name to me and the other Admins? What is blacked out is completely unrelated to me.
댓글 보기 · 2022년 3월 23일에 편집됨 · Andrea Rodriguez (CD Baby)
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