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James Pullman
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 10월 10일
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님의 최근 활동 James Pullman
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This worked great for me. I pasted the following lines 32-50 from this post above, putting in our own ID
As well as this in the document_head.hbs
댓글 보기 · 2022년 10월 10일에 게시됨 · James Pullman
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We have used Zendesk for years for external customer tickets. I recently set up a new, separate Zendesk instance to start using it for internal IT tickets.
The new instance looks quite a bit different, specifically the ticket view and where replies are written. When I click on my profile icon then "About" both instances say they are "Version: 12804 (ec941b134ba7163ce2b2997084158a83b6a28768)", both are the same license/suite type.
Below are examples, first is the instances we have had for 3 years, second is the newest one. I see in recent Zendesk webinars, it appears the second one is the new style I am curious how or when our older instance will be upgraded. Is this something I have to initiate?
OLDER ZENDESK INSTANCE
NEW ZENDESK
2021년 11월 17일에 게시됨 · James Pullman
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This is a huge need. Please give some level of even a simple approve/deny ability once a user requests to see KB. We need to make sure our users are approved customers before having access to our documentation.
댓글 보기 · 2018년 3월 14일에 게시됨 · James Pullman
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