Grete Andersson

Hi, 

For how long do we have to save the call recording in a ticket? Can it be deleted after the transcript and summery is generated as internal notes? 

Is there a feature in Zendesk to delete call recordings in bulk? 

Hi, 

In relation to Data Storage Usage Dashboard update/release during december, 2023 it would be nice to visually be able to see the chosen region of the Data Center Location, for accounts with that feature added on. 

Now we have to request the info from Zendesk Support. 

Is there a plan to add that info to admin center any time soon? 

Hi, is there a way to share one dashboard tab to a specific agent? We would like to share CSAT reports with the agents regularly, but would rather that Agent A only can view his/hers own CSAT reports. 

Do we today have to make one dashboard per agent in that case? Or is there a possibility to within the dashboard only give visibility so that Agent A can only view Explore tab 1; Agent B can only view Explore tab 2 etc? 

Or is there a possibility to lock a certain filtration in the dashboard per agent and automatically share that from Explore? 

I would like this feature aswell. Suspend a user via user email in Zendesk chat aswell. 

Hi 

I tried this Explore recipe in an attempt to create a table that displays End Users with no (zero 0) tickets associated to them. 

We have (soon had) that in Insight to be able to delete End Users where we have already deleted their tickets, due to GDPR regulations. 

In the Standard calculated metric (Compute separately) I used: 

IF ([Requester status]="Active")
THEN [Requester ID]

I did not get it to work. It only displayed End users down to 1 ticket associated to them. No one with zero tickets. Is this possible in Explore? 

Hi, 

We use a Zendesks app called "Select an adress". There is a free option and one that cost per month that inlcludes a few more features. We use the free version and it works fine.

https://www.zendesk.com/apps/support/select-an-address/

Via the app you may choose what address you send from, when you create a new ticket.  

That is our solution at the moment. :) 

Leaving my vote aswell...