Chad Susa (Gravity CX - Zendesk Partner)
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hi Mike dela Rosa Unfortunately not yet. I don't think these elements of the widget style accept dynamic content. They also don't appear to work with auto translations.
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
I agree. This really is required functionality for a pleasant end user experience for reasons described in many of the posts here. I also think it's unusual that Zendesk doesn't have this capabilit...
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hi I agree with Raphaël Péguet - Officers.fr. The answers seem to be offered in the order that they were created. I can't find any mention of this apart from: Answers are added to your conversatio...
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Hi Isaiah Allekotte Thanks for this. Three questions: I'm assuming we have to have a 'transfer to agent' step even if we are in an after hours condition branch of the flow, otherwise the ticket wo...
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hi I keep getting an error when importing using the beta Data Importer tool. The first thing I believe is incorrect is the csv column header format requirements. The article says that custom org fi...
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hi Arianne Batiles I think that's a slight typo. I can see the data importer under: > Admin Centre > Objects and Rules > Tools > Data Importer Very happy with this!! Thank you
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hello This article mentions that the placeholder {{ticket.comments_formatted}} will show both public and internal comments to agents. Note: Agents will receive both public comments and internal no...
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Thanks Charles Nadeau No worries at all and thanks for getting back to me :) I'm building out my own in Postman using api.getbase.com. Sanket Shah - I'm not sure what you're referring to? I am usin...
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Zendesk Sell (CRM) Public API Collection for Postman
Hi All Just wondering if there is a public API collection available for Zendesk Sell (CRM) to use with Postman? When I read this article it seems to indicate they exist (I think), but when I look a...
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Chad Susa (Gravity CX - Zendesk Partner)님이 에 댓글을 입력함
Hi Rohan Gupta This is awesome. Thanks so much for clearing this up. This is a great feature and I'll be advocating for customers to move to Omnichannel routing for sure, especially when they use T...