Melissa Norton

Rob Stack it looks like the prebuilt dashboards link is broken.

Rebeca you'll need to change your time filter to last week and then add a bookmark and pin the bookmark for last week to "stick" for your deliveries. Pinning the bookmark makes it the default state of the dashboard. You can also hide the bookmark and/or time filter if you want.

@... is your Guide activated so end users can see it?

Hey Alex,

I was having the same issues as you with the trigger firing, but the tags not adding to the ticket. I had a colleague assist and he said I needed the Basic Authentication, which is not mentioned in the article. He had me:

1. Create an API token which we called "Attachment Target" but call it whatever you want. Be sure to save your token somewhere because once you "Save" it, you cannot access it again.

2. We created the target "Attachment Tags" using Ash's instructions above and added Basic Authentication with a system admin address for the Username: admin@ourcompany.com/token 

3. Basic Authentication Password: API token that you copied and saved

4. Create Target and Submit

5. Then we created Ash's trigger

Hope that helps you!