Nature's Sleep
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VERY ANNOYING to have this rolled out with no method to control it. What a time waster for the whole team!
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Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Managemen...
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It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center.