Travel Syndication Technology
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Thank you Gorka Cardona-Lauridsen. I changed to an updated version of Copenhagen, but we don't have the Requests list in our Settings panel.
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Unfortunately, when I place {{request_list}} in the main container div, I get the error "'request_list' does not exist"
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We're just looking for something that starts automatically when a customer is placed on hold and displays the hold time. Our agents aren't to leave a customer on hold for more than 2 minutes withou...
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Hold timer
Is there an app in the Marketplace that provides a hold timer that will work for Zendesk? My searches haven't found one and it seems to be something that should be fairly simple. Thank you!
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I can see that this isn't important to Zendesk, but it's definitely important to your customers.
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Thank you so much, Greg!
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It would be a one-time thing (I hope). The tickets are currently on hold, so I was hoping to update them and leave them in that status/ Thank you!
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Thank you, Dave!
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Update requester
I'm trying to update the requester on open/on-hold/pending tickets for two of our customers via the API. I'm very new to doing this, though. Can that be done? Thanks!
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Can I update the requester via the API? I need to update the requester on hundreds of tickets and I'd rather not do it one by one.