Travel Syndication Technology

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Average wait time message using current queue activity?

I look forward to hearing that you've resolved this problem. We had to turn off the average wait time message because of it.

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• Travel Syndication Technology
• 만듦 2021년 01월 28일 21:12
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Gmail connector — add failure notification

We have many Google accounts being checked directly by Zendesk, and periodically they each become disconnected. We have to then go through and reconnect each one. It's a major problem when this hap...

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• Travel Syndication Technology
• 만듦 2020년 09월 08일 15:41
• 2표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

People have been requesting this for years. Is it or is it not on the product map in the reasonably near future?

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• Travel Syndication Technology
• 만듦 2020년 03월 20일 15:27
• 1표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Side Conversation - notifications on closed tickets

We use side conversations to address issues with vendors, and several times they've responded on closed tickets but we have no way of knowing about it. PLEASE introduce this feature!

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• Travel Syndication Technology
• 만듦 2020년 03월 03일 16:56
• 1표