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Stefan Jonsson
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 2월 01일
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님의 최근 활동 Stefan Jonsson
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Currently, we allow all signed-in users to access the Help Center. Mainly so they can see their open support tickets and create new ones.
We're thinking about enabling the Gather/Community feature as well, but I would like to limit it to only a subset/segment of our customers.
In the page hc/admin/general_settings there's a setting called "limit to user segment" that limits the entire help center to a user segment of my choice.
I would like to have the same option for the Community. Is that possible in any way?
The option described by @... above does not restrict access to the Community, only to the topics in the Community. So with that solution, anyone could access the Community but would be limited in what they see. That's not what I want.
댓글 보기 · 2021년 5월 12일에 게시됨 · Stefan Jonsson
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Got an error message in Slack saying "The configuration for this integration is incomplete. Please contact your admin to resolve the issue."
I managed to solve the issue by going through the installation once again. I suggest you add a section on how to solve issues with the integration as searching for this error message gave no hits.
댓글 보기 · 2021년 3월 26일에 게시됨 · Stefan Jonsson
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Got this reply from Zendesk earlier (slightly edited to remove some account details):
"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you will see the EC5 errors if your network has not been configured appropriately for Talk. If you do not use or want a Talk Lite subscription, you will need to update your subscription. If you do wish to use the Talk Lite subscription, then you may need to check your network configuration settings."
After removing the free Talk agents from our subscription, the problem disappeared for us.
Hope this helps anyone out there =)
댓글 보기 · 2020년 1월 23일에 게시됨 · Stefan Jonsson
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+1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public.
See my comments on this matter here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002902633
...and here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002928993
...and Zendesk's response here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002932573
댓글 보기 · 2019년 9월 16일에 게시됨 · Stefan Jonsson
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