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Manuel Breschi
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2022년 3월 10일
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님의 최근 활동 Manuel Breschi
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Hi Gary!
I hope you are doing well! I wanted to follow up and check how things are going with the average wait time message and if you had the opportunity to test what we discussed about a few months ago.
Let me know if I can be of further help,
Best
Manuel
댓글 보기 · 2019년 7월 17일에 게시됨 · Manuel Breschi
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Hi Gary,
you could associate different Schedules to different numbers and use the Routing feature.
This way you can plan your daily routing in advance just once, based on the traffic fluctuations you are experiencing. You can give it a try and see if your customers get a fairer expectation in terms of time to wait.
Manuel
댓글 보기 · 2019년 3월 22일에 게시됨 · Manuel Breschi
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Thank you for your feedback.
We are looking at the possibility to decrease the time to answer the calls for Enterprise Edition. I understand this does not answer your specific requirement, but it can alleviate your issues.
Additionally, in the future, we could consider open APIs for the call answer so that an eventual "auto answer" could be simply scripted on your side, where needed.
Best regards,
Manuel
댓글 보기 · 2019년 3월 20일에 게시됨 · Manuel Breschi
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Hi Gary,
thanks for your feedback - definitely taken into account for the future, but there's no plan at the moment to change this.
As a temporary work-around with the current set-up you could potentially allocate different numbers on different times of the day, if possible, so that a more precise estimation would be offered to your customers. This of course depends on the numbers availability and how your customers get access to them. Happy to discuss further as needed.
Best regards,
Manuel
댓글 보기 · 2019년 2월 18일에 게시됨 · Manuel Breschi
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