Daniel Williams

@Sanjeev Mandalapu

Is there a way to generate the OAS for our specific instance of ZD so that it includes custom fields, objects, etc?

Any updates on when this will be available?

Is there a way to get an export of the out of box datasets, or can you only export reports?

I need to be able to query against two datasets (I've already upvoted the link mentioned in this thread), and also want to be able to use other visualization tools, including to conditionally highlight (https://support.zendesk.com/hc/en-us/articles/4408819953818/comments/5003965656474). I'll ultimately likely needs to display things in an external dashboard that draws data from other systems, too.

All of the examples noted are based on the value the cell contains, rather than the value of the column/row it exists in. Can you give an example where the background of a particular cell is adjusted based not on the value of the cell itself, but of the row or column value it resides in?

Is there a way to apply conditional formatting to only certain rows or columns?

For instance, I have a two-way table and I want open tickets belonging to a specific assignee to be red if they have more than 5:

This doesn't seem to do it:

IF ([Ticket status]="Open" AND COUNT(Tickets)>1 AND [Assignee name]="Daniel Williams") THEN
    {
        "backgroundColor": "red"
    }
ENDIF

Even just limiting the IF to [Ticket status]="Open" doesn't mark that column red, or [Assignee name]="Daniel Williams" also doesn't mark it.. can you filter based on the column or row value?

This is a pretty critical function that's missing..

Nevermind, I just tried it in a ticket instead of on an org (which is where we use them) and it does not work as described above.

Hmm.. maybe try clicking out of the box afterward? This is the behavior for multi-lines in our tenant (25s video): https://drive.google.com/a/nbs-us.com/file/d/1nWiNSy4lLZgRa9Z6yijMYLvx7iM7Kf-5/view?usp=drivesdk

Hi Fabio! If you set the field type as multi line instead of a regular text field then enter a hyperlink it turns it blue and clickable without further changes or formatting.

I found a work around for this. If you use the multi line field instead of the regular text field you can use hyperlinks. It ended up looking like this for us: https://drive.google.com/a/nbs-us.com/file/d/1Zbgmn1BXnuSDh3in953ha055IjQcbhj3/view?usp=drivesdk