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Miguel Matias
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Miguel Matias
Miguel Matias님이 에 게시물을 만듦
게시물 Feedback - Ticketing system (Support)
Hi guys, I want to ask you something about prevent duplicated tickets. We have seen that our customers make a request (by Zendesk form), and do not wait until the resolution, so they make another request with the same specifications (We have a custom field for the specific inquiry).
And on the other hand, in the company we have additional service channels that allow our clients to create new tickets.
My question is, is it possible to merge tickets that share 3 conditions (same email, same custom field and status less than resolved) based on triggers?
Regards
2020년 1월 21일에 게시됨 · Miguel Matias
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