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Kelly Johnson
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 26일
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님의 최근 활동 Kelly Johnson
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Will this include historical data that shows the number of calls waiting in queue either on-hold or waiting for a callback for queues? I'm looking for analytics against the highest points of the day for call volumes. For example, we can say things like "yesterday we hit the ceiling of 50 calls waiting 37 times" etc.
Also, I would like to know the historical information of calls outside the "open" queue time. SO our queue opens at 7am - but how much are people calling before the 7am opening and after 4pm closing?
댓글 보기 · 2021년 8월 13일에 게시됨 · Kelly Johnson
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I would like to see this as well. This could show us how many people were logged in at any given interval AND available to accept an inbound call. It would be very helpful in figuring out where we are having capacity issues.
댓글 보기 · 2021년 2월 04일에 게시됨 · Kelly Johnson
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