Gabriel Cyr

John, 

Glad this helped. Just follow this tutorial on setting up desk phone to take calls in ZD. The forward number needs to be your Jabber associated line for this to work.

Cheers

We've solved this problem by using a Kuando busy light and Cisco Jabber. All our agents have a light on their desk to indicate their status (syncs with IM precence) we can now see if their on the phone, or available. Also the light as a speaker built in so it rings in the headset and on the light. 

To use this set up you only need to have a light and cisco jabber available to you. You just need to route calls to "desk phone" instead of taking them via the browser. The the twist is that the desk phone is a jabber line so the zendesk call gets interpreted as a normal call to a desk phone therefore making the light ring and respond.

Hope this helps

I found a device called Kuando Busylight it has a speaker and a light. It's marketed to work with skype4B , lync and cisco jabber. It might work with zendesk as well, this could be a solution.