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Nick Sauvé

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 22일

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님의 최근 활동 Nick Sauvé

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댓글Salesforce integration

Gah, thanks Dwight! Can't believe I overlooked that but I appreciate the quick response!

댓글 보기 · 2021년 1월 22일에 게시됨 · Nick Sauvé

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댓글Salesforce integration

Hey all! If I set this up while logged into my account in our company Zendesk instance, and I leave the company and my account in Zendesk is deactivated, will that break the oauth connection between Salesforce and Zendesk?

댓글 보기 · 2021년 1월 22일에 게시됨 · Nick Sauvé

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I'd like to add an upvote to this too. I know that we can use Tags to report out beyond the basic 30 days, but tags are a fairly unmanageable solution for this sort of reporting.

댓글 보기 · 2020년 2월 20일에 게시됨 · Nick Sauvé

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

I would love to see this too!  Especially since we use this functionality within Insights currently!

댓글 보기 · 2019년 11월 11일에 게시됨 · Nick Sauvé

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게시물 Feedback - Ticketing system (Support)

Hey all,

It would be really great to be able to create a Custom Columns within Ticket Views so that we could make something more specific to our needs.  I feel like using logic similar to the Explore query functionality would be great and relatively straightforward, but would be really helpful.

For example, I'd love to have a Column in my Ticket Views that was "Latest update by assignee/requester" so that we could see when a ticket was last updated by a person and is close to Pending out (we pend our tickets out after a time of no answer from the assignee).  The closest Column to that currently is "Latest Update" but that includes Zendesk automations that we have set up too, so isn't exactly what we're looking for.

 

 

I know that we can get around this by using the "Latest update by assignee" and "Latest update by requester" options, but we're already at the maximum number of Columns that we can enable, so that's not an option for us either.

Thanks all!

2019년 9월 06일에 게시됨 · Nick Sauvé

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