Jay Lee
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총 활동 수28
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수4
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플랜 수19
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So giving permission to agents to edit/create content block is not granular to specific agents, but all agents can or all agents cannot be allowed to edit content blocks. Is that correct?
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UPDATED: I resolved this issue by using <div> instead. So, this gets around the issue (most likely Zendesk's "unsafe content" filtering): <div class="alert alert-info">warning text here</div> ****...
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This is great news! Is there an easy way for me to tell whether semantic search has been implemented for my site already, or not?
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Feature Request - Ability to edit closed tickets
예정됨Our agents have requested over and over again the ability to make some edits on closed tickets. In particular, some of the metadata fields. Sometimes actions happen that might cause tickets to fa...
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I also support all of the suggestions in this thread.