Alex Edwards
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^ Yes. This would be really helpful. It would also be nice to have a permission to create and edit the user's own queries and dashboards without the permission to edit those created by others.
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@Dylan Thanks! This is helpful for now. I'll be interested to see what else becomes available around this in the future!
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Report for tickets with SLA breaches and date/time of breach
답변함I'm trying to build a report that lists SLA breaches with the ticket ID and the date/time of the breach. I'm not seeing a metric that shows the date/time of the breach though. Has anyone built some...