Victoria Brearton
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투표 수15
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Victoria Brearton님이 에 댓글을 입력함
Adding +1 to all the above comments. The subject of the ticket is signfacntly more useful to our agents than the customer name. We receive 100+ tickets a day - there's no way my agents can quickly ...
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I agree that this is a big miss on ZD Talk. It's a basic call-center necessity. I'm surprised this request hasn't received any traction.
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I agree 100% that this needs to be an option. I have a small team, particularly at night, and it's vital that we have the option to have a call re-route to an agent that mistakenly missed the call....
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Victoria Brearton님이 에 게시물을 만듦
Explore Chat Metrics - Individual Agent Reporting
답변함I'm looking to report on the two items below: Chat average handle time per agent (but I only want the duration from once the agent has accepted the assignment to the end of the chat) Average First...