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Sandra M

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 27일

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커뮤니티 댓글 Feedback - Help Center (Guide)

Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white-label brands

댓글 보기 · 2018년 6월 14일에 게시됨 · Sandra M

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커뮤니티 댓글 Feedback - Help Center (Guide)

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

댓글 보기 · 2017년 4월 12일에 게시됨 · Sandra M

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커뮤니티 댓글Discussion - Zendesk on Suite best practices

Hello

We do not currently use the "Play" button but might consider doing so...  Some questions

1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this taken into account in any way

2) We have some different language skills in our team, everyone speaks English but some Spanish and others French...  These need to be "cherry picked" how does this system take skills into account?

3) Lunch...  If a team member stops for launch how do they stop the flow of tickets...

Thanks

 

댓글 보기 · 2016년 7월 13일에 게시됨 · Sandra M

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