Dion Van de Kamp

Thanks @Andreas! I'm trying to create the extension, but I think something is wrong with the URL. I'm getting the attached error. Any ideas?

Is there a way to maybe exclude tickets with a certain tag or status (i.e. on-hold) in Explore when the SLA data is presented, as a workaround in the meantime?

 

Or what about seleting this metric in SLA settings? It says that it doesn't count on-hold time? It counts the whole journey though...