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Tony Jansson

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 3월 01일

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댓글Account settings of the ticketing system

+1 for dark mode

댓글 보기 · 2022년 10월 25일에 게시됨 · Tony Jansson

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댓글Explore recipes

Hi,

I am trying to create a report that counts tickets created in the original group A, before the ticket is updated in any other group.

Using the standard "Created" for groups, seems to track the last group when the ticket is updated.

댓글 보기 · 2022년 10월 24일에 게시됨 · Tony Jansson

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커뮤니티 댓글 Feedback - Ticketing system (Support)

For any of you that have been moved over to Zendesk Wordspace, have it been possible for you to go back to the old UI awaiting Zendesk to fix the current issues?

댓글 보기 · 2022년 9월 21일에 게시됨 · Tony Jansson

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Soon we are forced over to the Work Space (late September), and this pain point discussed here is what makes us hope it is fixed before the forced change is set in place.

Nice to see that Zendesk is looking at this though, and crossing the fingers for a good solution to come. We are not using chat and talks today and are afraid how this change with focus on chat and talks will inpact our workflow.

댓글 보기 · 2022년 9월 10일에 게시됨 · Tony Jansson

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댓글Building reports

Thanks for helping out Brandon (729 Test)☺️

1) Are you talking about custom fields in that sense? Not all tags have a custom field, but i might have misunderstood you as well.

2) I first created a report, then a dashboard and added that report. Added a time filter on it. That report is only added to that dashboard, but i will read more into the link you gave me.

댓글 보기 · 2022년 9월 09일에 게시됨 · Tony Jansson

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댓글Building reports

Hi community!

I have crated my first report that search for tags,

I have 2 things i wonder of:

1) Those tags are connected to "categories" within our support team. Lets say "tag_ice" is for "Ice Cream". 

Is it possible that the report can show "Ice Cream = X" instead of tag_ice = X?

2) I have added a Time Filter for the report, as i want to check how many unresolved tickets there on different time periods. 

I have used the same Time filter in the Support default dash board, but i only get results when i choose "all history". When choosing "yesterday, past week, this week" etc, there are no results. Someone that can push me in the correct direction here? :)

Thanks in advance!

/ Tony

댓글 보기 · 2022년 9월 07일에 게시됨 · Tony Jansson

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커뮤니티 댓글 Q&A - Help center and community

Thanks for a useful post.

Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submitted.

What we are looking for:

Instead of a pop-up, redirect the user to a confirmation page using the same template.

Ticked id created is displayed

And email used is displayed.

Since Zendesk does not provide a "confim your email" field, we often see typos in that field, and that is why displaying both email that is used and ticked id nr would be a Nice addon.

Best regards,

Tony

댓글 보기 · 2022년 7월 11일에 게시됨 · Tony Jansson

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게시물 Q&A - Help center and community

Hi,

When a end user uses the contact form and submits a ticket, a little pop-up window says "Your request was successfully submitted".

Do anyone know if its possible to:

1. Let the user go to a new landingpage instead showing that little pop-up.
2. Include information as what kind of e-mail address that was inserted, and what ticket-id that was created for that request?

We want to have a better "confirmation page" after a ticket is submitted, and also this to clearly show what e-mail that was used (typos are known issues), and what ticket id that was created, so they can refer to that Ticket ID in case there should be any problems related to the e-mail.

If this is something somebody have done similar, I would be very happy to have som directions :)

2022년 7월 11일에 게시됨 · Tony Jansson

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댓글How to customize the theme of the help center

Thanks Vlad! Just pasted it at the bottom and it worked :)

댓글 보기 · 2022년 5월 13일에 게시됨 · Tony Jansson

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댓글How to customize the theme of the help center

Hi,

Is it possible to limit the results to be for example maximum 3 results for suggested articles?

Best Regards,

Tony

댓글 보기 · 2022년 5월 13일에 게시됨 · Tony Jansson

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