Alex M

Came here to raise that first point! Rather than, say, having 10 dashboards, with one for each product, it would be much cleaner to have one dashboard called "Product Reports", then multiple tabs in that dashboard, each for one product, and each sent out to the relevant group.

@Tim, it looks like Zendesk are already planning on allowing reports sent to individual users as well as groups, per this thread.

Agree with the above. For my current usecase I'd like to be able to see the assignee, but the ideal solution would be to add full customisation of what's being shown