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Mario Amicarelli
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2022년 10월 05일
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님의 최근 활동 Mario Amicarelli
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We had some tickets that were getting suspended because Zendesk "Detected email as being from a system user", but adding the email address to the allowlist indeed fixed the issue. I did confirm that there was nothing about an "x-header:" string in the email header as well. I suggest this solution be added to the guidance in this article for that particular suspension reason.
댓글 보기 · 2022년 10월 05일에 게시됨 · Mario Amicarelli
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I recommend using what @... outlined above, as this worked well for my organization:
"What we had to do was replace the bad URL link with the default URL. A customer will always leave a bad comment if they have a bad experience so taking them to another page is not an issue, but this stops any "automated" systems leaving you 'false' bad scores.
Replace your existing bad link with the link below but leave the visible name as Bad, I'm Unsatisfied.
This method ensures the CSAT email looks the same to the end user, but doesn't automatically select a rating if the end user clicks the "Bad, I'm Unsatisfied" link, and therefore eliminates false negative ratings.
Thanks for the recommendation, @...!
댓글 보기 · 2021년 4월 06일에 게시됨 · Mario Amicarelli
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