Diziana
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Diziana님의 최근 활동-
Diziana님이 에 댓글을 입력함
Hi Andrey I thought about it. Though user can reply back (because we are setting reply-to: <support email-id>); but that will create a new ticket. Of course, we don't want that. Zendesk embeds lot ...
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Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers
A question (Send email via Sendgrid?) made me come up with this tip. Kudos to @Pedro for asking this question. Disclaimer: This tip isn't meant to be replacement of Zendesk's built-in notification...
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Hi David You can use some jquery to change it on runtime. That said, please do look at documentation to see if there is a better method. If you are interested in jquery method, please leave a comme...
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@Jennifer Thank you :-) Team Diziana Visit Diziana to download free and premium custom responsive ready-to-use Zendesk theme or Zendesk template or Zendesk plugins for Zendesk Help Center. Brand ...
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Add multilingual welcome note (placeholder text) in search box along with user name
[Following tip was posted as comment here; we think, this tip deserves it's own post] Prerequisite: Zendesk Professional, or onwards subscriptions plan Question: What I am going to get out of this ...
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@Sheila: This would work on your website.
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Hi Max, Wondering if you are using default Copenhagen theme? It gives an option for voting. Further, you can add this code in your article template: {{#with article}} <div class="article-vote...
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Hi Annastashia, Thanks for reaching out to us. I think this should work. Did you disable the mobile layout from the HC settings? I looked at your HC and it seems you haven't disabled the mobile la...
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Allow only signed-in users to submit a ticket
Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user signs in, and not restrict tickets in all channels to sign-in users. Alternatively, ...
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Hi Andy, Here is a small hack I am taking Wiry merchant as a reference to solve this Go to home page and under component <div class="category-tree"> pass an attribute id="{{id}}" as shown: ...