Zendesk automation/integration notifier
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Zendesk automation/integration notifier님의 최근 활동-
Zendesk automation/integration notifier님이 에 댓글을 입력함
The lack of this is causing us lots of frustration and wasted work.
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I'm having a similar issue to Jon – my average hourly counts are too high. I think the problem with the metric @... mentioned is that it doesn't account for zeros. For example, if I want to know t...
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Craig, did you ever find a solution to this? We have the exact same need, and I'm pretty surprised there isn't something out there.
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CCs and followers – Tickets replied to by a CC get no SLA
완료The new CCs and Followers feature is great, but has one major downside: when a ticket is reopened because a CC'd end-user replies, that update does not reset the "next reply time" SLA clock. With ...
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This would be really useful for us too. We're trying to prioritize first replies, but we can't distinguish new tickets from ongoing ones once they've been assigned to agents.
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Zendesk automation/integration notifier님이 에 댓글을 입력함
The lack of decent code block options is a major disappointment for my team as well. We need to be able to share code snippets to our advanced users, and more frequently in our internal guides. Me...