Mark Wiles
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Team Members Page - Customize Columns
I realize that you don't want to turn this into an Explore report, but I've not been able to successfully leverage Explore to answer the basic question: "is each agent engaged today, and what activ...
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Dashboard-Only Rights
The Explore dashboards are great, but the problem we are running into is that if we give people light agent or contributor roles, they can go over to Support. We've been able to lock down their ab...
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Hervin Centeno Amie Brennan - thank you for your recent posts. My aim has some commonality in that it involves triggers and macros, but I'm interested in embedding macro content in a public commen...
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Ability to Customize Automated Email when Sharing a Dashboard
Use Case: We are planning to use the "Share" function in Explore to share a dashboard with people in Contributor and/or Light Agent roles. These people are not typical users of Zendesk; we're just...
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Amie Brennan - for what it's worth, I did an experiment this morning that looks promising for our use case to allow a limited number of partners to access shared dashboards behind a login. I set m...
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Thank you, Amie Brennan - we were hoping to restrict them to no viewing of ANY tickets. Have a good day.
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Restrict light agents from seeing tickets
While I realize that in some cases it would be nice to give light agents more latitude, it can also be helpful to be more restrictive. I'd like for my light agents to be able to see Explore dashbo...
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Great to see this option . . . I'm curious if anyone has experimented with adding Explore content to a custom page. We are interested in allowing our light agents access to a couple of different E...
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I agree with Heather Rommel. It would be great to customize the light agent role. I have the need for them just to view Explore reports, but it seems the least permission I can give them related t...
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Yes, I agree with Ramadan Elsayed that it would be great to have an easy "wrap text" option for images. And as for your comment Maria Artamonova, we have been using a lightbox feature to zoom in o...