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Jonathan
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 9월 06일
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님의 최근 활동 Jonathan
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Does zendesk have any plans for introducing a concept of a parent form?
Adding a new ticket field and conditions to each and every form we have when we realize we want to track more information, is a burden that could be avoided if we had a parent form that every other form inherited from.
댓글 보기 · 2024년 9월 06일에 게시됨 · Jonathan
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Instead of suggesting that we do custom javascript is it possible zendesk make a change to the search helper?
https://developer.zendesk.com/api-reference/help_center/help-center-templates/helpers/#search-helper
providing a filter option for either : unified, knowledge_base, or community
linking the user directly to http:///hc/en-us/search?filter_by=&query=" so we can default to showing knowledge_base articles but easily provide the option for community as well.
A workaround I found was to create the following in order to override the searches default functionality.
const manuallySearch = (event) => {
event?.preventDefault();
event?.stopPropagation();
let query = document.getElementById('query').value;
window.location.replace(`${window.location.origin}/hc/en-us/search?query=${query}&filter_by=knowledge_base&utf8=✓`);
return false;
};
$(() => {
let form = document.getElementsByClassName('searchbox_classname')[0];
form.removeAttribute('action');
form.addEventListener('submit', manuallySearch);
form.addEventListener('keydown', (event) => event.key === 'Enter' && manuallySearch(event));
});
댓글 보기 · 2024년 8월 13일에 편집됨 · Jonathan
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Can we update the End users alias via the SSO JWT flow?
It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.
댓글 보기 · 2021년 7월 28일에 게시됨 · Jonathan
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Is there a way to get the id of the linked ticket (problem ticket) as a placeholder?
feels like an oversite if we can access custom fields but not an existing zendesk field to get data
댓글 보기 · 2021년 3월 30일에 게시됨 · Jonathan
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Hi @...
Unfortunately not that I've found, at least not without more effort than you should have to put in.
You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .
Liam, you can use the If statement Jessie just uses and instead of changing the color do:
window.location.href = 'wherever/you/want/to/go'
댓글 보기 · 2020년 3월 23일에 게시됨 · Jonathan
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The original fix answered for changing CSS appears to be broken as of the past few days.
.notification-notice
(i don't know why they're made changes effecting non coppenhagen default themes but whatever)
div[data-test-id="notification"]
댓글 보기 · 2020년 2월 10일에 게시됨 · Jonathan
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