Julien Van de Casteele

Guys let's all vote this one: https://support.zendesk.com/hc/en-us/community/posts/360032045433-My-Activities-Customer-View-Improvements

We're looking to expose in the table the name of the current assignee.. is there something you could recommend @ngo thu ?

Also, I did not manage to apply your code for sorting the custom field columns... :( 

Hi guys, this is an amazing workaround!

and thanks @Kenneth for the summary, really helpful!

It worked well when adding one custom field (though it is display the tags and not the field text... any suggestions for that?).

@Nicolas have you managed in the end to add two customs fields in this table?

I managed to add a second column for another custom field by copy/pasting the same bit of code but updating the corresponding field ID and changing these two lines as follows (basically slightly changing the {{id}} for the second custom field):

to

--

var elm = document.getElementById("{{id}}");

to

var elm = document.getElementById("c+{{id}}");

So that the system differentiates the two calls.

Thanks!

Julien

thanks Jake!

So essentially nothing has been done yet to put this in place? I read a post from 4 years ago saying it's under the radar. Under the turtles radar?

Hey Daniel, thanks for the prompt reply, I'll give your tip a look!

Hey Daniel, I am new to Zendesk, so thing don't seem as trivial yet, but would this set-up be also possible for agents who are CC'ed who would like to disable email notifications on a specific ticket?

Julien