Don
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Allow Content Blocks to be scheduled
We release new features at a scheduled period of time with updated UI. The team has to update content ahead of time but not publish it until the feature has been released/updated. Content Block is...
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Only allow comments from internal staff members
We request clients to follow an article to get updates when it's updated. Adding a comment helps alert the client that the article has been updated by us.To prevent spam messages, we need the abili...
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Tetiana Gron - I don't believe that helps. We need the ability to block articles from a section from being searched altogether. Example, a release note section can pan out to 4 years worth of histo...
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+1 We tried a few different solutions. Not that many options other than deleting the miscellaneous and release note articles. Zendesk search hasn't been that great. You get better article suggestio...
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Ability to make some agents admins over only certain categories in the help center
Ability to make some agents admins over only certain categories in the help center. Allow some Admin agents the ability to publish for Category A only Allow other Admin agents the ability to publi...
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Having the ability to exclude articles or all articles in a section from appearing in a search will be really helpful.