Oli
-
총 활동 수95
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수54
-
플랜 수21
활동 개요
Oli님의 최근 활동-
Oli님이 에 댓글을 입력함
Does the Hours Since Assignee Update condition refer to: Hours since the assignee was changed, OR Hours since the assignee made an update to the ticket? If the former, then will the automation ru...
-
Oli님이 에 댓글을 입력함
Upvoted. I particularly agree with suggestions 1 and 3. Per Zendesk's own documentation, administrators should be "[reviewing their] queue of suspended tickets regularly", but there are few tools ...
-
Oli님이 에 댓글을 입력함
I came here looking for the same thing that @... has asked about.Edit to add: Found what I was looking for here: https://developer.zendesk.com/api-reference/introduction/requests/#status-codes. The...
-
Oli님이 에 댓글을 입력함
Thanks, Marjana! I suspect that there are a decent number of feedback posts that are highlighting the same issue, but we don't know for sure because they're not really collated. And this means any ...
-
Oli님이 에 댓글을 입력함
Bobby Koch Yes - here's the announcement page: https://support.zendesk.com/hc/en-us/articles/4474311837082-Announcing-private-ticket-groups
-
Oli님이 에 댓글을 입력함
I think the word "access" on the role settings page in Admin Center is throwing me off, so I want to make sure I clearly understand this part: If the checkbox is unchecked, an agent will only be a...
-
Oli님이 에 댓글을 입력함
I tried to leave this comment on the "Viewing and recovering deleted tickets" article, but was continually running into a 403 error telling me I didn't have permission, so I hope this is okay: I'm...
-
Oli님이 에 댓글을 입력함
You're welcome!
-
Oli님이 에 게시물을 만듦
Feedback: Organization of posts in the Zendesk Community
Current StateThe best way for Zendesk customers to communicate product feedback is to post to the Community and vote for existing feature requests. However, there's so much variability in how users...
-
Oli님이 에 댓글을 입력함
Does Zendesk "mask" the original <img src> used once it's added to the theme? We have 2 .png files in the header of our email templates (one on the left, one on the right) and the image URLs are lo...