최근 검색
최근 검색 없음

Sujitha Pasupuleti
가입한 날짜: 2021년 4월 16일
·
마지막 활동: 2023년 2월 14일
팔로잉
0
팔로워
0
총 활동 수
43
투표 수
25
플랜 수
12
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Sujitha Pasupuleti
Sujitha Pasupuleti님이 에 댓글을 입력함
Hi,
I have the same question. Is it possible to define a time for when to auto assign tickets for a group? If the Agents are logging in early or working late they are being assigned with all new tickets. The first agent that logs in the morning is getting all the tickets.
Is there a way to report on how many tickets are being assigned and view the Agent status?
Thanks,
Sujitha
댓글 보기 · 2022년 11월 29일에 게시됨 · Sujitha Pasupuleti
0
팔로워
7
투표 수
0
댓글
Sujitha Pasupuleti님이 에 댓글을 입력함
Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky.
댓글 보기 · 2022년 4월 27일에 게시됨 · Sujitha Pasupuleti
0
팔로워
0
투표 수
0
댓글
Sujitha Pasupuleti님이 에 댓글을 입력함
Hi Dave,
It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views.
It is the same thing with ordering the views. The user's should have the ability to reorder the views with in their groups and they don't necessarily need to have global views access
댓글 보기 · 2022년 4월 21일에 게시됨 · Sujitha Pasupuleti
0
팔로워
0
투표 수
0
댓글
Sujitha Pasupuleti님이 에 댓글을 입력함
Sujitha Pasupuleti님이 에 댓글을 입력함
Sujitha Pasupuleti님이 에 댓글을 입력함
Not being able to limit what queries each user can see is creating a lot of problems and concerns form team members, The only way we can handle this is by disabling create query access. We have multiple teams and every team does their own reporting and they don't want others to see there reports. It gets out of control to maintain the queries as the no.of users increase. We should have an access function where every one cant create there own reports and queries and not shown to any one else unless it is shared.
We cant see personal dashboards but however we can still see personal queries which is fishy. They can not only see the queries but they can also edit any query on the tool
댓글 보기 · 2020년 7월 24일에 게시됨 · Sujitha Pasupuleti
0
팔로워
1
투표
0
댓글