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Sherri Anderson
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Sherri Anderson
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I have three headings in our Help Center that I would like to change. Two of them are on the article pages:
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I just want to change the case so both words are capitalized:
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Also on the search results page I want to change
Knowledge base
to
Knowledgebase
I cannot for the life of me figure out how to do it, can anyone help me out?
2018년 2월 23일에 게시됨 · Sherri Anderson
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That's easier for us here because we don't really take phone calls and any voicemails that do come in are converted to tickets. If you record the number of incoming calls and incoming chats, which you must somehow. Why not just take those numbers, add those together and use the self-service score like this?
Self-service score = Total users of your help center(s) / (Total users in tickets + Total users in chat + Total users in calls)
I wouldn't include people who call in or submit a chat as people who tried to self-serve though.
댓글 보기 · 2018년 2월 14일에 게시됨 · Sherri Anderson
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