Erin the mentor
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Erin the mentor님이 에 댓글을 입력함
Hi Mike, Each and every time I observe an agent using Zendesk, I die a bit inside when I see they have Zendesk up on one monitor and email up on another—all to make sure they see important Zendesk ...
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Hi Pete, Yep! We renamed it, but otherwise it's the play-only agents feature you've been using. :) Best,Erin
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Hi all, I wanted to let you know that we've just launched a feature called Guided mode that is designed to help prevent agents from cherry-picking tickets. It is not a round robin model, but I thin...
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Hi Darron, Whoops! We're actually fairly close to launching a feature that... we're still naming. Right now I call it "Play-only" agents, and it basically lets you designate certain custom roles as...
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Hi all, Quick update. While there's still no movement on this in terms of actual work, we are narrowing in on a proposed solution we think would work nicely for this problem. It would allow you to ...
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Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016.
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@Mike: Thanks so much for taking the time to share your use case in detail. That certainly helps! We may very well just add a new option to add email addresses in triggers, but we like to understan...
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Hi all,I know I posted here a couple months back, and then went radio silent on you. That was certainly not my intention, and I apologize for the lack of transparency.I want to start off this post ...
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Hi Pete, We have no plans to add an official round robin solution. That being said, I am currently working on a project to help prevent agents from cherry-picking tickets out of views. More to come...
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Hi all, Apologies for all of the confusion here. Deepa was responding to a the comment from Shannon that included requests for end-users to be able to subscribe to an org again and for end-users to...