Cloudbooking

BCC would be useful for us, our clients often have super users who want to be copied into any responses we give their users. They don't always want the user to be notified, so  BCC would be very helpful.

We have been using Zendesk for 3 months and i've been searching on how to activate this, to find out that it is not available as standard and that its still not developed after 6 years of requests is baffling. What other priorities have Zendesk had that have super-seeded such a basic function of a servicedesk system. The email notification is not a suitable alternative.. we are already spammed with updates, new notifications will get lost.. Please Zendesk. An update on when not if, this will be available.