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Jackie

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2021년 10월 22일

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Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the group or per agent.

Thanks in advance for your help

댓글 보기 · 2021년 5월 07일에 게시됨 · Jackie

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This is great Chandra thank you so much :)

댓글 보기 · 2021년 5월 07일에 게시됨 · Jackie

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Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too?

Thanks

댓글 보기 · 2021년 5월 06일에 게시됨 · Jackie

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute renamed to match the data the agents put in the app, but the metrics give me repeat data if tickets are updated or solved multiple times (which due to the way we work can happen.

For example, I need Week 1 - these are the tags that were added to your tickets and this is how many times each one was used that week - then same for Week 2, 3, etc... and in theory each tag should only show up and be counted in the week it was actually added. Not even sure if that makes sense...

댓글 보기 · 2021년 2월 22일에 게시됨 · Jackie

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

댓글 보기 · 2021년 2월 22일에 게시됨 · Jackie

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