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Jiri Fait
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 4월 03일
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님의 최근 활동 Jiri Fait
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It would be nice to have an option to search for tickets by commenter and specify if we want to see tickets where the commenter used public or private comment. If I search for tickets by commenter - eg commenter:"john doe" then I have to go ticket by ticket to see which ones are public. Filtering this out would help. Thanks
댓글 보기 · 2024년 4월 03일에 게시됨 · Jiri Fait
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Hi, is there a way how to unlink/disconnect external email address when we want to connect it to other brand? For external addresses there is no Delete option and if I go to the Edit options and want to change the brand nothing happens after clicking on Save.
댓글 보기 · 2024년 3월 12일에 게시됨 · Jiri Fait
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Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice to trace back who made certain changes.
댓글 보기 · 2023년 12월 06일에 게시됨 · Jiri Fait
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Hi, the Summarize button in the banner that appears at the top of the ticket still does not work.
It would be very nice if there was a way how to get rid of this panel as it only occupies space...
댓글 보기 · 2023년 7월 19일에 게시됨 · Jiri Fait
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Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence section in the context panel and click Generate summary.
What exactly is supposed to happen when clicking on Summarize button in the banner? Where should the summary be displayed? If in the Intelligent section then there is nothing.
댓글 보기 · 2023년 6월 14일에 게시됨 · Jiri Fait
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This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now and still not update. From as developer point of view I don't think this feature is so difficult to add. JFYI we are aware of the dropdown that shows Assigned, Requested and CCed tickets in agents profile, but a view would be much easier option for our agents. Thanks.
댓글 보기 · 2023년 2월 23일에 편집됨 · Jiri Fait
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Hi,
can an end-user see his archived tickets somehow in his profile in the help center?
As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?
댓글 보기 · 2022년 10월 17일에 게시됨 · Jiri Fait
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When a user who contacts us via twitter (e.g. he makes a post with @mantion of our twitter handle) changes the name of his/her twitter handle before receiving our reply via ZD then our reply appears as a new Twitter post (as if it was a new post created by our twitter handle) instead of posting an answer to the thread under the original post.
Not an often case but it would be good to fix this.
2021년 12월 17일에 게시됨 · Jiri Fait
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