Kyle Clark
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I switched to the 2 link survey suggested by Zulq Iqbal but am now getting false positives (indicated by the tell-tale sign of the survey result being registered about an hour after Offered). I'm a...
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I'm wanting to report on the "Initial Group" or "Previous Group" for tickets that have a SLA breach. I can create a query with a table of breached tickets from the tickets dataset, and can create a...
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Yes, ironic that Zendesk does not offer CES capability in light of its mention in "CX Champions: How CX Leaders Who Raise Their Game Are Driving Business". I have found that Surveypal has good capa...
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