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Au Finh

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    Salvador Vazquez Thank you for the update. Can you please clarify if this will impact the Views API? Specifically, will offset pagination be disabled for the /api/v2/views/{view_id}/tickets endpoin...

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    Can we get some support on this? I've already posted multiple times in the slack channel and contacted support. It’s already Aug 6, and we still don’ t have access to the changes in any of our d3v ...

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    Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's P...

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    Beto Matt Simpson One reason might be that closing out a live chat ticket while it’s still active will terminate the chat session. There are also some other quirks with voice messages and live phon...

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    FQ Support If the Zendesk rep was unable to reproduce the issue while assuming the agent’s profile, it’s probably a browser issue. Has the agent tried clearing their browser’s cache?

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    Matt Russell As Dave mentioned, this is not possible natively in Zendesk. If you’re open to using an app, we (“Playlist”) have a Ticket Merge app that allows you to customize the default message fo...

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    Martin Meraner No additional steps. Simply select the tickets you want to merge and click "Merge". Here's a quick demo. Our (Playlist's) clients don't usually have a requirement to merge tickets fr...

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    Kyle Clark That's right! It keeps us in business :)

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    Kyle Clark Martin Meraner both of these limitations are addressed by our Ticket Merge app. You can select multiple tickets and merge them all at once without having to leave the ticket. Comments ar...

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    Federico Angarita Benavides To my knowledge this is not possible natively in Zendesk. You can enforce required fields for the purpose of reporting through our Ticket Merge app. For more details, se...