Jennifer Landry
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총 활동 수20
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수3
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플랜 수10
활동 개요
Jennifer Landry님의 최근 활동-
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I am having an issue when an "internal" note is placed on a ticket, then assigned, the SLA time does not get applied. Any idea why?
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Add greater control around Satisfaction Survey Visibility
Hi! Would love to see more control around Satisfaction Survey visibility. Currently all my agents have access to see all tickets, that is how our workflow is intentionally designed. However, I don...
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Satisfaction Survey Visibility
Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you currently limit "survey response" visibility to be seen by only an "Admin" or ...
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Thank you Brett! I have a session scheduled next week. I really appreciate that you were able to get this resolved quickly.
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Zendesk Support - Where are you????
I opened a support request on 3/18 and still have not even received as much as an acknowledgement of my request (today being 3/30). Furthermore, I contacted our Account Rep and not a peep out of hi...
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I agree, this is a necessity! While I understand it is overwhelming magnitude of data that needs to be parsed, these reports, as they currently function, are really only useful for "number" metrics...
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I agree with the above, this is extremely frustrating. It's been over a year. Any update on this feature? I waste more time trying to "fix" a change I made, that didn't work as intended. Please mov...