Damien Messe
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총 활동 수77
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수35
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플랜 수28
활동 개요
Damien Messe님의 최근 활동-
Damien Messe님이 에 댓글을 입력함
Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...
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When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example : If date is today's date then priority = urgentThanks for your help
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Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....
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Why the agent is not able to answer the message directly after he clicked on Take It ? It seems absurd to me to have to switch to internal note to be able to answer...
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What about Updates history Dataset ?I don't any way to hide the end users.With more than 8 Millions end users I let you imagine the pain for us !! Come On Zendesk, this is just a small thing to imp...
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Add Ukrainian language support for Answer Bot
Currently Answer bot doesn't support Ukrainian language. This is quite surprising since you support Russian which is very similar to UA and Ukraine is a big country + active in the technology indus...
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Is there any way we can make you abandon this change until you remove the limit of 12 views ?Removing the limit of 12 views was supposed to happen in H1 and now it's postponed to H2 2022 and who ca...
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Hello, this is not a scalable solution if you use exclude tags in many queries and for different metrics like tickets, csat, satisfaction score, solved within XXh, etc. Why do you propose the optio...
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I definitely want to see the suspension status in the admin panel which doesn't seem to be the case in the new one !
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Same as the previous comments. I have investigated the usage of this feature in our configuration but the fact that it is not possible to update the skills through triggers and macros will not be ...