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Christian Perdikis
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2023년 9월 18일
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님의 최근 활동 Christian Perdikis
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Hello,
I integrated my cookie consent script at the very head of the document_head.hbs file. However, we have google analytics integrated through the Zendesk Guide UI ("Guide Settings"), and the google tag fires before my cookie consent script.
Where/how does the google analytics Zendesk Guide integration inject code? I think this should be covered in your article because it is likely the biggest use case for anyone who uses google analytics on their help center sites, but it won't be picked up by cookie consent tags because they fire after Google Analytics.
Thank you!
댓글 보기 · 2023년 9월 18일에 게시됨 · Christian Perdikis
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Hello,
We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I don't see "goals" or "conversions" as an available metric when building out my Explore query.
Thank you!
Christian
댓글 보기 · 2022년 1월 31일에 게시됨 · Christian Perdikis
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Hello, just resurfacing the topic of chat conversions in Explore. Now that GoodData is expired, when can we expect Online conversions from chat to be a metric available to Explore?
댓글 보기 · 2021년 6월 14일에 게시됨 · Christian Perdikis
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Christian Perdikis님이 에 댓글을 입력함
Thank you for the update, Clay.
To confirm - when you say "chat concurrency data", will this include all the metrics currently belonging to the "Chat Agent Activity" dataset, such as Logged in / Online / Chatting Duration by agent?
댓글 보기 · 2020년 12월 01일에 게시됨 · Christian Perdikis
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Hi Clay,
Are you closer to a concrete release date for this 'Chat Agent Activity' dataset in Explore? Not to ask the same question as those above, but I know this is important data for many people that we can't afford to lose after Insights is retired in Feb. If I can't feel confident in an EOY release, I will have to pursue other options, so the earlier I know the better.
Thank you!
-Christian
댓글 보기 · 2020년 11월 23일에 게시됨 · Christian Perdikis
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We rely heavily on 'Chat Agent Activity' metrics, which I am learning is not an available dataset in Explore like it was in Insights. What are my avenues for continuing to access this data once Insights is discontinued?
댓글 보기 · 2020년 11월 13일에 게시됨 · Christian Perdikis
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