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Sara Bostwick

가입한 날짜: 2021년 4월 17일

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마지막 활동: 2023년 5월 09일

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님의 최근 활동 Sara Bostwick

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커뮤니티 댓글 Q&A - Tickets and email

Thank you, Dave!

That makes perfect sense. I will admit we've been overlooking tags up until lately while working on reconfiguring our instance. 

댓글 보기 · 2021년 10월 14일에 게시됨 · Sara Bostwick

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게시물 Q&A - Tickets and email

Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and different groups that administer them. There is a custom dropdown for each app with possible issues, this helps us keep everything categorized for analytics, and every app needs to have an option for 'Password Reset' . I'm working around the restriction by naming them slightly different, but at some point, my creativity will run out. I know it's possible this is a setting I missed but if not, it would be great for it to be an option. 

2021년 10월 13일에 게시됨 · Sara Bostwick

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댓글More integrations

The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

댓글 보기 · 2021년 4월 21일에 게시됨 · Sara Bostwick

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