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Perla Rimmerman

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2024년 7월 03일

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님의 최근 활동 Perla Rimmerman

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

+1 for the ability to report problem and linked incidents. 

댓글 보기 · 2024년 7월 03일에 게시됨 · Perla Rimmerman

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댓글Slack integration

The biggest challenge for us with the new /zendesk command is that the info on the ticket created is sent as a DM instead of posting in the channel it was created. This reduces visibility for the team. The current workaround is to post a message in the channel, then create a ticket for the message. Is there a way to make it post in the channel again without the added step? 

 

댓글 보기 · 2024년 5월 22일에 게시됨 · Perla Rimmerman

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댓글Zendesk messaging

We don't have them either, and it would improve our life greatly to be able to fix the current challenges that messaging presents.

댓글 보기 · 2024년 2월 01일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

I completely share the sentiment that this message is extremely annoying. It's become a daily nuisance, and it's gotten to the point where I cringe when I see it. It's definitely not the kind of experience I'd like to kick off my day with.

The suggested workaround is quite convoluted and impractical. Creating a separate group or department, configuring operating hours, and employing JavaScript APIs seems like an overly complicated solution for a feature that we didn’t request.

It'd be so much better if the system could address this problem directly, rather than making us jump through hoops.

댓글 보기 · 2023년 11월 03일에 게시됨 · Perla Rimmerman

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댓글Explore recipes

Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accurately measure agents' contributions on any given day. 

댓글 보기 · 2023년 3월 21일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Adding my vote. This feature is needed.

댓글 보기 · 2021년 7월 09일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Ticketing system (Support)

That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :) 

댓글 보기 · 2021년 5월 06일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Our use case is very similar to OP. This is a much needed integration.

댓글 보기 · 2020년 3월 19일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Ticketing system (Support)

If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.

댓글 보기 · 2018년 7월 13일에 게시됨 · Perla Rimmerman

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커뮤니티 댓글 Feedback - Ticketing system (Support)

We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion for our agents.

A suggested workaround: add the ability to remove tags from showing in the suggested list of tags.

댓글 보기 · 2017년 6월 07일에 게시됨 · Perla Rimmerman

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