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Pascal Turmel
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2025년 2월 19일
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님의 최근 활동 Pascal Turmel
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Same feedback as above..
To leverage and scale up Explore as a proper Business Intelligence system, we need minimum functionality to transform and clean past data on Close ticket fields (not only tags since we use custom fields as pick list in Dashboards etc..)
We also need to modify data for governance reasons (remove PPI that may have inadvertently been entered in ticket comments or change the requester) - The only option we had was to delete a bulk of tickets which we would have rather kept for knowledge transfer
So although it is a good step forward, more is needed to provide ability to update close tickets
댓글 보기 · 2024년 10월 29일에 게시됨 · Pascal Turmel
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What about measuring usage of AI Features in articles by our agents for the Guide part in Articles (Like Expand, Simplify, Make more Formal / Friendly)? Which ai_tool_usage_object_id is supposed to be used to calculate this?
댓글 보기 · 2024년 9월 27일에 게시됨 · Pascal Turmel
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We want to automatically add AI Summarization via a macro at the end of every tickets for documentation purposes. Currently there is no placeholder to add AI Summarization into a macro to add a comment into a ticket. Please see my ticket #12813666 for more info
2024년 8월 07일에 게시됨 · Pascal Turmel
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Same for us. Agents experience random disconnection to offline mode after a while from any Agent Status. A ticket has been logged and Support does not seem to be aware of the Disconnection Service: Could someone in Product Management expand and possibly add us for testing?
댓글 보기 · 2024년 7월 08일에 게시됨 · Pascal Turmel
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Can this message be customized to show blank instead of the error message, which looks ugly if multiple reports are placed on a dashboard.
댓글 보기 · 2024년 5월 21일에 게시됨 · Pascal Turmel
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Same - Provide ability to set a custom value for Null result set. It looks ugly on a dashboard with multiple reports. Better handling of displayed null values. I suspect there is no way to set a "If null condition then display" for a result set on attribute value, so would value PM 's update on this feature
댓글 보기 · 2024년 5월 16일에 게시됨 · Pascal Turmel
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I don't get the “As best practice, clone the dashboard before making any changes”, This is not scalable there should be a way to undo the unpublished change if making several changes as part of the design of the dashboard? The undo button on dashboard does not do that for me
댓글 보기 · 2024년 5월 16일에 게시됨 · Pascal Turmel
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Thanks - Could we be part of an EAP (Early Adopter Program) for this when it opens? We are on the verge of deciding renewal with Zendesk or not: This feature is a major roadblock at this stage for a Go or No Go further with Zendesk
댓글 보기 · 2024년 5월 08일에 게시됨 · Pascal Turmel
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