Chad Thomas

Hey all, agreed on this being a definite need.  We've just finished pulling a few metrics via the Support API into Databox, and it's a lot of work to get the data into a format for dashboards.

A potential workaround here is running the Explore data into Parabola, using the scheduled reports delivering in CSV format.  In parabola the data can be organized/combined etc however you want, and sent out to your Dashboard's API.

I'll give it a try and post back here with results.

-c

definitely agreed on the original request too.  Lots of uses for us, we have people who always want/need to be in the know at certain clients.

I'd also like to see an option in the mail API for controlling CCs.  FOr example - i often get CC'd on a ticket early on as my input is needed, and then after all kinds of back and forth i no longer need to be CCd (but i'm still getting all the updates), so it would be nice to be able to shut that CC off easily by email.