Corporate IT Zendesk Admin

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

+1

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• Corporate IT Zendesk Admin
• 만듦 2020년 04월 14일 14:44
• 0표

1. 커뮤니티
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly.  We make a call to the agent activity api (https://deve...

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• Corporate IT Zendesk Admin
• 만듦 2019년 06월 19일 22:48
• 0표