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Greytip Software Pvt Ltd

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2023년 1월 19일

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커뮤니티 댓글 Feedback - Admin Center

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

댓글 보기 · 2021년 9월 28일에 게시됨 · Greytip Software Pvt Ltd

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댓글Using AI agents for email and web form

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

댓글 보기 · 2021년 5월 26일에 게시됨 · Greytip Software Pvt Ltd

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댓글Reporting and analytics admin questions

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

댓글 보기 · 2021년 4월 20일에 게시됨 · Greytip Software Pvt Ltd

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댓글Reporting and analytics admin questions

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?

댓글 보기 · 2021년 4월 19일에 게시됨 · Greytip Software Pvt Ltd

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댓글Explore recipes

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.

댓글 보기 · 2021년 4월 19일에 게시됨 · Greytip Software Pvt Ltd

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Any update on this? I would like the agents not to miss out any important information for the client

댓글 보기 · 2017년 8월 17일에 게시됨 · Greytip Software Pvt Ltd

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